A See shipping rate page for shipping information
Q What
is Your Return Policy? (does not apply to wholesale purchases)
A Your purchase is shipped brand new and direct from the manufacturers warehouses. All returns MUST be sent to Shoe Annex, not the factory. Failure to send returns back to the correct address ( See Address Below ) may result in lost items (we are not responsible for lost items). Shoes may be returned for exchange or refund .... ONLY IF THEY HAVE NOT BEEN WORN and are in the original condition/packaging. If they have been worn or are not in the original condition/packaging, we can not accept them as a return. If they have not been worn and you wish to return them; please complete the bottom portion of the packing slip enclosed with your purchase. Please tell us whether you would like to exchange for another pair(we reship 1 time for free(applies to lower 48 states only)) or receive a refund. Exchanges must be returned to us within 60 days from the date of the delivery. Returns for refund(less shipping cost) less than 60 days from the date of the delivery will be credited to your original payment method. No returns after 60 days from the date of the delivery.
Note: We are unable
to refund shipping charges, unless we were responsible for incorrect shipping.
Note: If a packing slip was not included with your order - please print this page and include the following information:
Complete Name:_______________
Order #:________________________
Address:________________________
Circle Preference:Exchange (less than 60 day)(what item, if available) - Refund (less than 60 day) -
Reason:________________________
Return to:
www.shoeAnnex.com Returns
1165 Clock Tower Plaza #134
Washington, MO 63090
Q What
if I order multiple items and one item is out-of-stock?
A We
will notify you of the out of stock item and ship the in-stock items. We
will contact you if we subsequently receive the out-of-stock item. Rest assured,
if we do receive the out-of-stock item, we will not ship that item without
your consent.
Q What
about Gift Certificates?
A You can order on line Click Link Order Gift Certificates or Call us at toll free 1-888-455-3380 with the information. Gift Certificates are available in $5, $10, $25 and $50 denominations.
Contact Information:
Please contact
us using the form below or Call us at 1-888-455-3380 with the information.
ShoeAnnex.com
1165 Clock Tower Plaza
#134
Washington, MO 63090
info@shoeannex.com
phone: 1-888-455-3380
